I have had the opportunity to work with leading organisations across various industries to better serve their customers and transform the way they operate.
Examples of my work
I facilitated the launch of a £9.5M digital transformation programme for the Royal Navy and Air Force, aimed at improving the recruitment process for 180,000 potential candidates annually.
My role
- Transformation Leadership
- Design Thinking Facilitation
- Service Design
- Design Operations & Staffing
I used design thinking to help the Motor Insurer's Bureau transform and enhance their support and compensation processes for over 20,000 victims of uninsured motorists annually.
My role
- Transformation Leadership
- Design Thinking Facilitation
- Service Design
- Design Operations & Staffing
I worked with the Health Research Authority to design a streamlined research application process, resulting in a 40% improvement in efficiency and less administrative burden for researchers.
I helped Lloyds Banking Group transform their business bank account opening and lending processes, enabling small and medium-sized businesses get off the ground faster.